FAQ non-product specific

USA: 1-5 days. Items are dispatched from our Illinois warehouse.

The most convenient way to find out where your parcel is, is by clicking the link in your shipped order email. It will contain a tracking number and a link to the shipping carrier's website.

Our warehouse operation hours are Monday to Friday 8am – 4pm.

Fast shipping: Same day, or next day shipping.

Processing times may sometimes be delayed in high volume periods such as sales, new products, or closures such as public holidays.

You will receive tracking once your product has been dispatched. If you are concerned your order hasn’t been shipped, please contact us at info@zilchformulas.com.

Please triple check all shipping details listed is correct is correct prior to completing your order.
Due to our fast shipping policy, your order is pulled from our system every hour, and we will not be able to update your delivery address once your order has been placed.

We are not responsible If your parcel is returned to us or missing due to an incorrectly entered address.

Zilch Formulas cannot be held responsible / liable for lost or stolen packages. The customer will have to file any claim(s) with carrier for stolen and/or lost shipments.

No refund will be offered if the shipping address has been entered incorrectly and the product has been delivered to incorrect address.

Our Refund Policy applies to all purchases made on the website www.zilchformulas.com
Due to the health risks from tampering, all products are sold on a “No Return Basis” unless faulty.

We are unable to accept returns or exchanges for products other than those purchased directly from us at www.zilchformulas.com unless the product is not of acceptable quality and/or the product does not match the description we provide (for example on its label or packaging).

If the product fails to meet a statutory guarantee referred to above, please contact us at info@zilchformulas.com and we will provide you with a remedy. Otherwise, if you purchased your Zilch formula from a department store, speciality retailer, other online store or elsewhere, please process your return with the original company of purchase in line with that store’s return policy.

All refund requests must be made within 14 days of receiving the product.

Refunds will be issued in your original payment method.

No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit, or if you have changed address or are not available to pick up item.

All return shipping costs are the responsibility of the purchaser.

Zilch Formulas cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Our refund policy is: For all returns/refunds (change of mind, medical reasons, shipping and customs etc) there is a 15% restocking fee that applies to original product purchase amount minus any shipping fees.

For any requests for returns under our Refund Policy please contact info@zilchformulas.com.

Change of mind

We do not provide refunds for change of mind purchases.

At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

We appreciate that your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not a individualised treatment, we are not able to take into account any sensitivities or allergies you may have.

Faulty

All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.

In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.

We do not provide refunds for change of mind purchases.

At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

We appreciate your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not an individualised treatment, we are not able to take into account any sensitivities or allergies you may have.

All our products are triple wrapped post-manufacturing, and there is a factory safety-seal.

In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, the consumer guarantee of a refund will apply.