Frequently Asked Questions

The warnings and contraindications for this product are as follows: Individuals taking anticoagulants or individuals at risk of bleeding problems should seek medical advice before taking Zilch Acne Formula. Do not use if pregnant or likely to become pregnant.

Although there are not often interactions with natural supplements and other vitamins and minerals, if you are taking other supplements and are unsure, we always advise to please seek information from your healthcare professional before using Zilch Acne Formula as they can provide you with personalised advice.

A: Dr. Vivian Tam, founder of Zilch Acne Formula, is a Chinese Doctor practicing in Melbourne. Consultations are available via booking only. Please visit Cosmetic Acupuncture Melbourne for more information.

Alternatively, please make a consultation with a Doctor of Chinese Medicine for specific information.

A: Not necessarily. Zilch Acne Formula is designed as a long term solution to acne. When the skin is clear, you should be able to stop taking Zilch Acne Formula. General advice is to ween off the herbs by taking 50% dose for two weeks and assessing your skin, to give yourself time to see if you need to continue taking it or not. 

A: Yes. Some people opt to stay on it at a very low dose (2 pills once a day) to keep breakouts at bay, or use it as a “security” dose, however, Zilch is designed to balance the root cause of acne so you may not need to stay on it once clear.

This is general advice only. Please see a healthcare professional for more specific dosage and usage instructions if required.

A: Yes, we have had many reports of great success with closed comedones. Zilch Acne Formula helps to reduce the inflammation often associated with over oil production (which is essentially what drives the closed comedones to become clogged.)

A: Every individual is different, however most people see differences in the first bottle or within the first 2-3 weeks, with more marked changes in the second bottle or at 4-6 weeks. You can always start with one bottle, and purchase an additional bottle if you feel the need to.

A: Zilch Acne Formula is made from 100% natural herbal ingredients, however, there are no studies with newborns and infants as subjects, and we are not able to claim whether it is safe or unsafe for breastfeeding mothers and their babies. For this reason, we would recommend not to use Zilch Acne Formula while breastfeeding.

Please consult your medical practitioner before starting on Zilch Acne Formula if you are breastfeeding.

A: You are able to crush the tablets and mix them into water, but the herbs are very bitter. It is not a taste that you could disguise in a smoothie!

Our advice if you cannot swallow them, is to crush them, add a little warm water and mix until dissolved into a liquid, hold your nose and have it as a quick shot!

Zilch Acne Formula in its powder form is how it is dispensed at Dr. Vivian's clinic.

A: Absolutely! Zilch Acne Formula can be used by both men and women. Our formula works on harmonising imbalances within the body and is applicable to both males and females.

A: Zilch Acne Formula has been designed to work with all types of acne as it works on balancing the internal patterns that cause acne – whether that is on the face, body, chest or back.

A: Zilch Acne Formula does not contain any tree nuts. Please be sure to check the ingredients list.

A: No need to make up for the dose, just continue as per normal the next morning.

Zilch Acne Formula is a herbal supplement and not a medication, so missing a dose here or there is not going to “ruin” any results. We don’t recommend going over the the maximum dose of 8 tablets per day.

A: Our formula is batch made, and is made from raw herbal ingredients that are sourced when ordered.

None of our ingredients are synthesised like most supplements on the market and cannot be compared. The extraction process is also highly specialised, allowing us to make the tablets with absolutely no additives or preservatives.
Zilch Acne Formula is also patented, and there are a lot of legal costs involved with a highly specialised product like ours.

Put simply: there are a lot of costs for us to produce this highly specialised product. It’s also a really big dose, lasting 30-60 days. There are many other reasons for the price tag, but we are a small and very honest company, and pride ourselves on our transparency and customer service. Thanks for your support.

A: Zilch Acne Formula is batch made from scratch when we place an order with our manufacturer.

Raw herbs have to be sourced, and then go through stringent quality testing before they can be processed. The extraction process to transform it from a raw herb into a tablet form is made up of many stages. It then needs to go through another few rounds of testing, before its passed and released for dispatch. Once it’s dispatched from the factory, it is freighted to us and must pass customs and quarantine checks before being delivered our warehouse.

This whole process can take up to 4 months, but it does make for a very specialised product. As they always say… good things come to those who wait!

A: Please store in a cool and dry environment, under 30 degrees celcius (86 Fahrenheit).
Moisture will cause the tablets to darken as our supplements contain potato starch as a binder.

A: Our Refund Policy applies to all purchases made on the website www.zilchformulas.com
Due to the health risks from tampering, all products are sold on a “No Return Basis” unless faulty.

We are unable to accept returns or exchanges for products other than those purchased directly from us at www.zilchformulas.com unless the product is not of acceptable quality and/or the product does not match the description we provide (for example on its label or packaging). Both of these are statutory guarantees provided under the Australian Consumer Law.

If the product fails to meet a statutory guarantee referred to above, please contact us at info@zilchformulas.com and we will provide you with a remedy. Otherwise, if you purchased your Zilch Acne Formula from a department store, speciality retailer, other online store or elsewhere, please process your return with the original company of purchase in line with that store’s return policy.

All refund requests must be made within 14 days of receiving the product.

Refunds will be issued in your original payment method.

No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit, or if you have changed address or are not available to pick up item.

All return shipping costs are the responsibility of the purchaser.

Zilch Formulas cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.

Our refund policy is: For all returns/refunds (change of mind, medical reasons, shipping and customs etc) there is a 15% restocking fee that applies to original product purchase amount minus any shipping fees.

For any requests for returns under our Refund Policy please contact info@zilchformulas.com.

Change of mind

We do not provide refunds for change of mind purchases.

At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

We appreciate that your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not a individualised treatment, we are not able to take into account any sensitivities or allergies you may have.

Faulty

All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.

In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.

A: We do not provide refunds for change of mind purchases.

At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.

We appreciate your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not an individualised treatment, we are not able to take into account any sensitivities or allergies you may have.

A: All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.

In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, the consumer guarantee of a refund will apply.

A: We are unable to offer a money-back guarantee.

Although we really stand by the quality and effects of our product, we would never try to claim that it would work for everyone, as that would be gimmickey marketing, and we’re not into that.

We are also a TGA approved product, and therefore are not able to offer guarantees due to strict advertising guidelines.

If the product has not worked well for you, we encourage you to email us at info@zilchformulas.com so we can see if we can help further in any way.
Dr. Vivian also offers consultations at her clinic if you would like to discuss alternate options in detail.

We are unable to accept refunds after bottles have been opened. Please see our refund policy here.