FREQUENTLY ASKED QUESTIONS
Zilch Acne Formula | Frequently Asked Questions
Zilch Acne Formula may assist with:
• Deep under-the-skin, painful acne
• Whiteheads (pimples that come to a head)
• Acne resulting from coming off the pill
• Hormonal acne
• Adult acne on jawline, chin, cheeks and temples
• Stubborn acne that has not responded to other treatments
• Body acne (chest, back, shoulders, buttocks)
• Closed comedones (clogged ski
Reduce Inflammation and Heat
Zilch Acne Formula calms the heat and inflammation that causes swelling, redness and itching. Heat in the body venting through the skin as pimples is similar to how earth’s core heat would cause volcano eruptions.
Remove Toxins
Zilch Acne Formula supports the body to eliminate toxin build up that can cause breakouts.
Boost Blood Circulation
Poor circulation can lead to blockages, stagnation and swelling, resulting in deeper and sore nodules. Ingredients in Zilch Acne Formula encourage blood circulation to stop this stagnation from happening.
Promote Healing
Ingredients in Zilch Acne Formula help support healthy tissue repair and promote healing.
Zilch is made up only of 17 herbal ingredients, and potato starch as a binder. No added preservatives, chemicals, fillers or nasties.
Prunus persica, Carthamus tinctorius, Salvia miltiorrhiza, Hedyotis diffusa, Angelica dahurica, Gleditsia sinensis, Viola yedoensis, Taraxacum mongolicum, Lonicera japonica, Phellodendron amurense, Paeonia suffruticosa, Gardenia florida, Gentiana scabra, Scutellaria baicalensis, Zingiber officinale, Angelica polymorpha, Glycyrrhiza uralensis, Starch-Potato.
Visit our ingredients page to learn more.
Take 6 tablets once a day, or as recommended by a health professional. If desired for maximum effect, a maximum recommended dosage of 4 tablets twice a day applies.
Take at least 20 minutes away from food. This means you can take your dosage 2 hours away from food if you want to, but just not within 20 minutes of a meal. If you are sensitive, try taking your dose 20 minutes after a meal.
Most users will notice changes within the first 2 weeks, with more significant changes by week 3-4. Changes include: reduced redness and inflammation, reduced pain and itchiness, less frequent new breakouts. Clear skin may be seen within 4-8 weeks of use. Results may vary from individual to individual.
A: Most Zilch Acne Formula users will see big differences in the first bottle, or within the first 2-3 weeks of use.
You may wish to purchase additional bottles depending on the change in your skin after the first bottle.
Results may vary from individual to individual.
Zilch Acne Formula is a Chinese Herbal medicine based supplement, that works from the inside out. Based on Chinese Medicine principles, it works on balancing the body and promotes healing so the changes are long term. It is also 100% natural, and our product does not contain any additives or extra nasties – just high potency, pure herbal extracts.
Zilch Acne Formula is not designed to make your skin worse before it gets better. A very small percentage of users report an initial purge period of 7-10 days before acne begins to improve. This should be mild and temporary. Please consult your healthcare practitioner if you are concerned. If the purge period does not subside after 10 days, please discontinue use.
Yes. Zilch Acne Formula is designed with herbal ingredients that help with reducing inflammation and clearing toxicity in the body. The same patterns often exist with mild-acne, so Zilch Acne Formula can be beneficial.
Users often will opt to use a smaller dosage of the recommended maximum dose of Zilch Acne Formula.
Teenage acne can often be more difficult to manage due to the hormones changing during puberty. Zilch Acne Formula may help reduce the severity and manage teenage acne and its symptoms.
Individuals taking anticoagulants or individuals at risk of bleeding problems should seek medical advice before taking Zilch Acne Formula.
Do not use if pregnant or likely to become pregnant.
Please read label and view medical disclaimer before use.
The active ingredients in our formulas are pure herbal extracts and not synthetically derived. The dosage of our tablets reflect the amount needed to have a therapeutic benefit. You're essentially taking potent herbs in a tablet.
Zilch Acne Formula can be used while on birth control medication and devices. Please consult your doctor for specific medical advice if you're unsure.
A: There is no contraindication with other common acne medications. If unsure, please consult your doctor before using Zilch Acne Formula. Please read label and view medical disclaimer before use.
The TGA warnings for this product are as follows: Individuals taking anticoagulants or individuals at risk of bleeding problems should seek medical advice before taking Zilch Acne Formula. Do not use if pregnant or likely to become pregnant.
If you are taking other medication, please see your doctor or healthcare professional to seek personalised advice before using Zilch Acne Formu
Zilch Acne Formula can assist in managing your skin breakouts that commonly occur when people stop the contraceptive pill. The general advice for managing acne post-OCP with Zilch Acne Formula is to commence taking Zilch Acne Formula a few weeks before you plan on finishing the final pill cycle.
Zilch Acne Formula is 100% natural, with no added preservatives or fillers. Side effects are uncommon with Zilch Acne Formula.
Some users may experience slight changes with their digestion and bowels after using new supplements. This can sometimes happen when the body is adjusting to the new ingredients. This is usually mild and temporary.
This is general advice only and we cannot take into account specific allergies that individuals may suffer from. Please read label and ingredients if you suffer from known allergies.
You can expect quite a number of changes to your skin as your acne heals. Your acne may:
• look less red
• feel less sore and inflamed
• feel less deep
• come to a head easier
• heal faster
• break out less frequently and severely
You may also notice your skin doesn't feel as oily or bumpy, and is smoother to tou
Zilch Acne Formula is designed to be long term solution to acne. When the skin is clear, you should be able to stop taking Zilch Acne Formula.
The TGA warnings for this product are as follows: Individuals taking anticoagulants or individuals at risk of bleeding problems should seek medical advice before taking Zilch Acne Formula. Do not use if pregnant or likely to become pregnant.
Zilch Acne Formula can assist in managing your skin breakouts that commonly occur when people stop the contraceptive pill. The general advice for managing acne post-OCP with Zilch Acne Formula is to commence taking Zilch Acne Formula a few weeks before you plan on finishing the final pill cycle.
Zilch Acne Formula is 100% natural, with no added preservatives or fillers. Side effects are uncommon with Zilch Acne Formula.
Some users may experience slight changes with their digestion and bowels after using new supplements. This can sometimes happen when the body is adjusting to the new ingredients. This is usually mild and temporary.
This is general advice only and we cannot take into account specific allergies that individuals may suffer from. Please read label and ingredients if you suffer from known allergies.
Although there are not often interactions with natural supplements and other vitamins and minerals, if you are taking other supplements and are unsure, we always advise to please seek information from your healthcare professional for personalised advice before using Zilch Acne Formula.
The warnings and contraindications for this product are as follows: Individuals taking anticoagulants or individuals at risk of bleeding problems should seek medical advice before taking Zilch Acne Formula. Do not use if pregnant or likely to become pregnant.
Not necessarily. Zilch Acne Formula is designed as a long term solution to acne. When the skin is clear, you should be able to stop taking Zilch Acne Formula. General weaning advice is to reduce your dosage by 50% for two weeks and assessing your skin to gauge your dosage requirements.
Yes. Some people opt to stay on 2 tablets a day to keep breakouts at bay, or use it as a “security” dose, however, Zilch Acne Formula is designed to balance the root cause of acne so you should not need to continue use after clear skin is achieved.
Zilch Acne Formula is not designed to be a long-term supplement, so it is advised to cease use when no longer necessary. It is advised to give your body a break after 6 months of use.
This is general advice only. Please see a healthcare professional for more specific dosage and usage instructions if required.
Yes, we have had many reports of great success with closed comedones. Zilch Acne Formula helps to reduce the inflammation often associated with over oil production, which is essentially what drives the closed comedones to become clogged.
Zilch Acne Formula is made from 100% natural herbal ingredients, however, there are no studies with newborns and infants as subjects, and therefore are unable to say if it is safe or unsafe for breastfeeding mothers and their babies. For this reason, we would recommend not using Zilch Acne Formula while breastfeeding, or consulting with your medical practitioner before starting on Zilch Acne Formula.
You are able to crush the tablets and mix them into water, but the herbs are very bitter. It is not a taste that you could disguise in a smoothie!
Our advice if you cannot swallow them, is to crush them, add a little warm water and mix until dissolved into a liquid and quickly drink it!
Dissolving the tablets do not change the efficacy of Zilch Acne Formula, and is completely safe.
Zilch Acne Formula in its powder form is how it is dispensed at Dr. Vivian's clinic
Yes. Zilch Acne Formula can be used by both men and women. Our formula works on harmonising imbalances within the body and is applicable to both males and females.
Zilch Acne Formula has been designed to work with acne in any part of the body, as it works on balancing the internal patterns that cause acne – whether that is on the face, body, chest or back.
Zilch Acne Formula does not contain any tree nuts. Please be sure to check the ingredients list.
If you miss a dose, there is no need to make up for the missed dose- Just continue as per normal at the next dose.
Zilch Acne Formula is a herbal supplement and not a medication, so missing a doses will not cause harm. We do not recommend going over the the maximum dose of 8 tablets per day.
Our formula is batch made, and is made from raw herbal ingredients that are sourced when ordered.
None of our ingredients are synthesised like most supplements on the market and cannot be compared. The extraction process is also highly specialised, allowing us to make the tablets with absolutely no additives or preservatives. Zilch Acne Formula is also patent protected.
Put simply: there are a lot of costs for us to produce this highly specialised product. One bottle contains a really large amount, lasting 30-60 days. There are many other reasons for the price tag, but we are a small and very honest company, and pride ourselves on our transparency and customer service. Thanks for your support.
Zilch Acne Formula is batch made from scratch when we place an order with our manufacturer.
Raw herbs have to be sourced, and then go through stringent quality testing before they can be processed. The extraction process to transform it from a raw herb into a tablet form is made up of many stages. It then needs to go through another few rounds of testing, before its passed and released for dispatch. Once it’s dispatched from the factory, it is freighted to us and must pass customs and quarantine checks before being delivered our warehouse.
This whole process can take up to 4 months, but it does make for a very specialised product. As they always say–good things come to those who wait.
Please store in a cool and dry environment, under 30 degrees celcius (86 Fahrenheit).Moisture will cause the tablets to darken as our supplements contain potato starch as a binder, however this should not change the efficacy of the product
Zilch PMS + Stress Formula | Frequently Asked Questions
PMS stands for Premenstrual Syndrome, and refers to the physical and emotional/mental symptoms that arise in the lead up to a woman’s period. Common signs and symptoms of PMS include mood swings and irritability, pain, cramping, acne, bloating, fluid retention, breast tenderness, breast swelling, sleeplessness and fatigue.
PMS + Stress Formula was designed to help with PMS and/OR stress. Meaning, you don't have to suffer from both to use it.
You can use PMS + Stress formula if you suffer from:
- PMS Only,
- Stress and anxiety only,
- PMS and stress together.
In Chinese Medicine, the symptoms of PMS and the symptoms of stress and anxiety can be caused by the very same imbalance and pattern. Stagnation and blockage in the body can lead to hormonal imbalances causing PMS symptoms and it can also lead to the symptoms of stress and anxiety such as irritability, broken sleep and tight chest.
It is important to note here, that Zilch PMS + Stress Formula does not contain hormones, and does not act only on the hormonal system. This herbal formula is adaptogenic in nature, meaning its action is one that improves the body’s adaptability, enabling the body system in need to benefit from the process. The core action is to mitigate the physiological impacts from stress which can very much affect the hormonal system.
Yes, Zilch PMS + Stress Formula can help with bringing balance back into a regular cycle if your period cycles are often very short or very long.
This formula helps to alleviate PMS symptoms such as cramps, bloating, and mood swings
These are some of the more common PMS symptoms, however, in TCM, we do not see them as normal. A normal period should be free of cramping, pain, bloating and discomfort.
Yes. PMS + Stress formula can definitely be used to ease the symptoms and signs of stress and anxiety associated with PMS. In fact, PMS + Stress Formula can be used for relieving anxiety and stress that isn’t necessarily associated with PMS.
Zilch PMS + Stress Formula is designed to work quickly. Users report reduced feelings of stress and anxiety within a few days, and a dramatic difference in their PMS symptoms within the first cycle.
Zilch PMS + Stress Formula can be taken throughout the cycle, not just when you’re having your period. Please follow dosage instructions.
No, this product is not suitable for pregnant or breastfeeding women. Please see product warning below:
Not recommended for use if pregnant or breastfeeding. Individuals taking anticoagulants should seek medical advice before taking this product. If symptoms persist, talk to your health professional. Talk to a TCM practitioner/health professional if you are unsure if this product is right for you.
All our formulas are 100% natural, with no added preservatives or fillers. Some users may experience slight changes with their digestion and bowels after using new supplements. This can sometimes happen when the body is adjusting to the new ingredients. This is usually mild and temporary.
This is general advice only and we cannot take into account specific allergies that individuals may suffer from. Please read the label and ingredients if you suffer from known allergies
Individuals taking anticoagulants should seek medical advice before taking this product. There are no known interactions with other supplements. Although there are not often interactions with natural supplements and other vitamins and minerals, if you are taking other supplements and are unsure, we always advise to please seek information from your healthcare professional for personalised advice before adding new supplements to your daily regime.
Both male and females can use this formula, and is suitable for those ages 14 and up.
Take 4 tablets once a day, or as recommended by a health professional. Maximum recommended dosage 4 tablets twice a day.
Take at least 20 minutes away from food. This means you can take your dosage 2 hours away from food if you want to, but just not within 20 minutes of a meal.
If you are sensitive, try taking your dose 20 minutes after a meal.
Zilch PMS + Stress Formula is designed to work quickly. Users report reduced feelings of stress and anxiety within a few days, and a dramatic difference in their PMS symptoms within the first cycle. This formula can be used long-term to help with symptoms of stress and anxiety, and to help with supporting a healthy and regular menstrual cycle.
The warnings and contraindications are as follows:
Not recommended for use if pregnant or breastfeeding. Individuals taking anticoagulants should seek medical advice before taking this product. If symptoms persist, talk to your health professional. Talk to a TCM practitioner/health professional if you are unsure if this product is right for you.
Zilch PMS + Stress Formula does not contain any hormones. The body is designed to naturally regulate itself; the formula has adaptogenic properties to support the body's natural processes, providing it the tools for it to return to balance.
Zilch Digestion + Bloat Formula | Frequently Asked Questions
Signs and symptoms of a weakened digestive system include, but are not limited to: bloating, cramping, distention and discomfort, gas and flatulence, wind pain, loose stools, frequent diarrhoea, frequent bowel movements and undigested food in stools.
There can be a number of reasons why someone will bloat. Some reasons are: food intolerances, constipation, water retention and a weakened digestive system. When your digestion is weak, it struggles to digest food and function properly, causing bloating and gas.
Yes! This is exactly what Zilch Digestion + Bloat Formula is designed for. It helps to boost the digestive system, and alleviate symptoms such as bloating, gas, discomfort and cramping.
Zilch Digestion + Bloat Formula is designed to work quickly. Most users report reduced bloating and gas, improved stool consistency and an improvement in overall discomfort within the week of starting.
This formula is best taken daily, in the morning, following the dosage instructions. Think of it as your new way to start the day for healthy and happy digestion.
All our formulas are 100% natural, with no added preservatives or fillers. Some users may experience slight changes with their digestion and bowels after using new supplements. This can sometimes happen when the body is adjusting to the new ingredients. This is usually mild and temporary.
This is general advice only and we cannot take into account specific allergies that individuals may suffer from. Please read the label and ingredients if you suffer from known allergies.
There are no known interactions with other supplements. Although there are not often interactions with natural supplements and other vitamins and minerals, if you are taking other supplements and are unsure, we always advise to please seek information from your healthcare professional for personalised advice before adding new supplements to your daily regime.
Yes. This supplement does not have any precautions around pregnancy. If unsure, please see advice from your healthcare professional before starting.
All of our formulas are made from 100% natural herbal ingredients, however, there are no studies with newborns and infants as subjects, and therefore we are unable to conclude if it is safe or unsafe for breastfeeding mothers and their babies. We would recommend consulting with your medical practitioner before starting.
Take 4 tablets on an empty stomach in the morning, or as recommended by a health professional. Maximum recommended dosage 6 tablets once a day.
To start, a simple way to encourage best results would be to eliminate or reduce the intake of cold and raw foods, shifting your diet to include warm and cooked foods during the time of acute symptoms. Ongoingly, you can reintroduce cold and raw foods, but intake should be kept in moderation. To learn more about this concept, and more tips and tricks, read our Ultimate Guide to a Healthy Digestion from a TCM perspective.
Zilch Digestion + Bloat Formula is designed to strengthen your digestive system and eliminate the patterns associated with initial symptoms. The formula can then be used as a daily supplement to continue to support and maintain a healthy and strong digestive system.
There are no specific precautions or warnings around Zilch Digestion + Bloat Formula.
If symptoms persist, talk to your health professional. Talk to a TCM practitioner/health professional if you are unsure if this medicine is right for you.
Always read the instructions and follow directions for use.
Yes, this formula is designed to help in two stages: initially with the unwanted symptoms of a weakened digestion such as bloating, food stagnation, gas and discomfort; it is also designed to help strengthen and boost the digestive system for long-term relief from symptoms.
Zilch Digestion + Bloat Formula ingredients are 100% Chinese Herbal Medicine ingredients, and help to relieve symptoms of bloat and discomfort by strengthening the digestive system and eliminating dampness and fluid retention. It works on healing the gut and supporting your body to re-learn what it already knows how to do.
A lot of other products for digestion and bloat work via the mode of supplementation, such as digestive enzymes and probiotics. Some work as calmatives and function to give temporary relief. There is no contraindication for these other products to be taken with Zilch Digestion + Bloat Formula, so they do not need to replace one another, and can be taken alongside one another.
Shipping | Frequently Asked questions
To see if we ship to your country, please see drop down country list in Cart.
1. Add product to cart.
2. Go to cart
3. Select “calculate shipping” and find country.
If your country cannot be found, it means our shipping carrier is not able to dispatch orders to your selected destination country. This may change from time to time due to unforeseen circumstances due to COVID-9, eg: suspended flight paths etc. We do not control this and thank you for your understanding.
The most convenient way to find out where your parcel is, is by clicking the link in your shipped order email. It will contain a tracking number and a link to our courier’s website.
If you notice there have not been any new scans lately, please call the courier in your region for an update. Their local number can be found by clicking on the tracking link and going to their website – DHL eCommerce or Australia Post International.
Once the item has cleared customs in your country, the parcel will then move into your local postal service for the final delivery to you. To get a more detailed update on your parcel’s location, please use your tracking number with your local postal service.
Example: If you live in France, a parcel will be delivered to you via La Poste once it enters your country.
Australia Post International: https://auspost.com.au/service-updates/international-delivery-times
Australia Post Domestic: https://auspost.com.au/service-updates/domestic-delivery-times
DHL International: https://www.dhl.com/au-en/home/our-divisions/ecommerce/shipping/international-shipping.html
USPS:https://www.usps.com/ship/mail-shipping-services.htm
Customs Clearance Note: Please keep in mind we cannot control any time frames or details when your package is clearing customs within your country. Due to security measures, a parcel will be scanned by customs once it enters and then scanned once cleared. Please be patient and understand that neither ourselves nor the courier company can provide any details on this.
Our warehouse operation hours are Monday to Friday 8am – 4pm.
Fast shipping: Same day, or next day shipping.
Processing times may sometimes be delayed in high volume periods such as sales, new products, or closures such as public holidays.
You will receive tracking once your product has been dispatched. If you are concerned your order hasn’t been shipped, please contact us at info@zilchformulas.c
You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
We are not responsible for, and do not collect the above charges at the time of purchase and cannot give you an estimate of the cost – charges vary around the world.
As an international customer (Non Australian, Non U.S), please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including: non-payment of tariffs, incorrect address, unclaimed at post office, etc.
If you refuse the shipment from us and choose to abandon the shipment, the item will be sent back to us. To claim a refund (minus a 15% restocking fee, minus postage fees) you will need to let us know that you are not claiming your item and lodge a return request. Please be aware that this return time frame can be as long as 90 days; your refund will not be processed until the item is back in the warehouse. Once an item is on the way back to us, we have no way of tracking where it is, or getting information from couriers on its location as there are not tracking details given when a product is returned to sender.
Please triple check all shipping details listed is correct is correct prior to completing your order.
Due to our fast shipping policy, your order is pulled from our system every hour, and we will not be able to update your delivery address once your order has been placed.
We are not responsible If your parcel is returned to us or missing due to an incorrectly entered address.
Zilch Formulas cannot be held responsible / liable for lost or stolen packages. The customer will have to file any claim(s) with carrier for stolen and/or lost shipments.
No refund will be offered if the shipping address has been entered incorrectly and the product has been delivered to incorrect address.
Returns | Frequently Asked questions
Our Refund Policy applies to all purchases made on the website www.zilchformulas.com
Due to the health risks from tampering, all products are sold on a “No Return Basis” unless faulty.
We are unable to accept returns or exchanges for products other than those purchased directly from us at www.zilchformulas.com unless the product is not of acceptable quality and/or the product does not match the description we provide (for example on its label or packaging). Both of these are statutory guarantees provided under the Australian Consumer Law.
If the product fails to meet a statutory guarantee referred to above, please contact us at info@zilchformulas.com and we will provide you with a remedy. Otherwise, if you purchased your Zilch Acne Formula from a department store, speciality retailer, other online store or elsewhere, please process your return with the original company of purchase in line with that store’s return policy.
All refund requests must be made within 14 days of receiving the product.
Refunds will be issued in your original payment method.
No refund will be offered if the shipping address has been entered incorrectly and the product is lost in transit, or if you have changed address or are not available to pick up item.
All return shipping costs are the responsibility of the purchaser.
Zilch Formulas cannot be held responsible / liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Our refund policy is: For all returns/refunds (change of mind, medical reasons, shipping and customs etc) there is a 15% restocking fee that applies to original product purchase amount minus any shipping fees.
For any requests for returns under our Refund Policy please contact info@zilchformulas.com.
Change of mind
We do not provide refunds for change of mind purchases.
At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.
We appreciate that your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not a individualised treatment, we are not able to take into account any sensitivities or allergies you may have.
Faulty
All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.
In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, will the consumer guarantee of a refund apply.
We do not provide refunds for change of mind purchases.
At our discretion, special consideration may be given in exceptional circumstances. The goods must be in saleable condition, whereby the product is unused, unopened and supplied with all original packaging. Please ensure that you package the product appropriately so it does not get damaged in transit.
We appreciate your understanding that we are unable to offer refunds for circumstances where-by the product has not been suitable for the consumer or individual taking/using the product. We do not and cannot guarantee results. Because the product is not an individualised treatment, we are not able to take into account any sensitivities or allergies you may have.
All our products are triple wrapped post-manufacturing, and the factory bottle seal is checked before packing.
In the unlikely event of a faulty/damaged product, as stated by consumer guarantee, you may request to have the product replaced. Only if there is a major fault with the item, the consumer guarantee of a refund will apply.
We are unable to offer a money-back guarantee.
Although we really stand by the quality of our product, we would never try to claim that it would work for everyone, as that would be gimmicky marketing, and we’re not into that.
We are also an ARTG listed product, and therefore are not able to offer guarantees due to strict advertising guidelines.
If the product has not worked well for you, we encourage you to email us at info@zilchformulas.com so we can see if we can help further in any way.
Dr. Vivian also offers consultations at her clinic if you would like to discuss alternate options in detail.
We are unable to accept refunds after bottles have been opened. Please see our refund policy here.
Payments | Frequently Asked Questions
Yes Afterpay is available to customers in Australia, New Zealand, UK and Canada.
Payment methods include Credit card, Apple Pay, Google Pay, Shop Pay , Paypal and AfterPay (Afterpay available in Australia, United Kingdom, New Zealand and Canada).
Our currency for Zilch Formulas defaults to Australian Dollars. There is an option to view estimated converted rates in your currency for British pounds, USD and EU Dollar. This can fluctuate and is calculated at market rate through Shopify.
A: If you believe an error has occurred with your payment, please contact us on info@zilchformulas.com and we will review your order details and the payment transactions.
Please make sure you send through your order number or any details you have used on your order so we can review the details quickly for you.
If your order has failed, your bank statement may show "pending". This cost will not go through, and money will not be taken out of your account. Please check again with 2-5 business days to check that the pending payment has disappeared.